Troubleshooting

Most issues fall into a handful of categories. Try these first — if you're still stuck, email support@guestfoyer.com with the URL of the page you're on and a quick description.

I can't sign in / didn't get the magic link

• Check your spam or promotions folder. The sender will be auth@guestfoyer.com.
• Magic links expire after 15 minutes. If yours timed out, request a new one.
• If you've set a password, use it as a fallback.
• Still nothing? The most likely cause is a corporate email server silently dropping the message — try a personal email or contact us.

My guest page shows a 404

• The property is in Draft. Open the property and toggle Publish.
• The slug was changed. Old URLs stop working immediately — share the new URL or reprint your QR.
• You're testing with a typo in the slug. Slugs are lower-case, hyphens not spaces.

The AI directory came back empty or weird

• Most often the address is missing or imprecise. Open the property and confirm the full street address is set.
• For very rural addresses the model has less to work with — use + Add your own for the spots you know.
• Click Try again — model output varies between runs.

"Suggest more" returns nothing

The model has likely exhausted what it knows for that category nearby. This is genuine — try a different category, or add picks manually.

Wi-Fi password isn't copying on the guest page

• iOS Safari blocks copy from non-HTTPS pages. We serve over HTTPS, so this should always work — if it doesn't, refresh the page.
• The icon turns into a checkmark for ~2 seconds on success. If it doesn't, the browser blocked it; long-press the password instead.

My SMBcrm connection broke

• Re-authenticate from Settings → Integrations. SMBcrm tokens expire periodically; a quick reconnect restores the sync.
• If reconnect fails, disconnect first, then reconnect — the cleaner reset usually clears the issue.

I can't upload a hero photo

• Files must be under 10 MB and a common image format (JPG, PNG, WebP).
• HEIC images from iPhones aren't supported — share via the iPhone's "share as JPG" or take the photo directly from a desktop.

Billing or invoice questions

Use the Stripe billing portal from Settings → Billing. For refunds, plan confusion, or anything that needs a human, email support@guestfoyer.com.